Frequently Asked Questions
Why don’t I have my order yet?
If an item of your order is out of stock, we will hold the order until it comes back in stock and then send the full order out to you. If you’re not sure why you haven’t received your order, call our friendly customer services team on 0871 620 4054 who will sort things for you.
How do I know if my order has been dispatched?
If you have ordered by mail or over the phone, you can ring our customer services number to find out whether your order has dispatched.
If you have ordered through our website, you will receive an email letting you know when your order has been dispatched. Your order confirmation email will also contain a tracking number which you can use on our courier’s website to see where your order is.
How do I track my order?
If your order has dispatched, you can ring customer services to receive a tracking number. Visit our courier Yodel’s website and use your tracking number to track your order. If you ordered online, this will be included in your order confirmation email.
How do I add a media code or discount code when ordering from your website?
If you sign up to receive our catalogues and emails, you may have been given a media code or a discount code. Can you use them on our website? Absolutely! Here's how:
Add the products you want to your basket like normal. Then, you can either view and edit your basket or go straight to checkout. When you have successfully entered your discount or media code, your basket should automatically update. You can add your code at either stage.
View and Edit Basket:
If you view your basket before checking out, you can add your discount or media code at the bottom of the summary box. Type in the code then click apply and a notification will appear at the top of the page to confirm the code has worked.
If you are checking out and want to add your code, the option will appear on the Review & Payment stage of the process.
When you are on this page, the option to apply a discount or media code is beneath the Payment Method section. Type your code and click apply. A blue notification will appear at the top of the page to confirm your code has worked.
Why have I received the wrong colour item?
If you have ordered by mail and an item is out of stock, we may substitute the item with another colour to prevent delays with delivery. For example, we may substitute a black jumper for a navy one or a white cardigan for a cream one.
How do I return an item?
If you decide you do not want an item, you can return the item to us and we will refund you in full for the items returned.
Simply send your items along with your order number to the following address:
Craft and Hobby Catalogue
Kelleythorpe Industrial Estate
How can I contact Craft and Hobby?
Our professional and friendly customer service team are available on the following days:
Monday to Friday – 8am – 8pm
Saturday – 8 am – 5pm
Sunday – 9am – 5pm
Our number is 0871 620 4054
Or send us a message at firstname.lastname@example.org
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Are you a part of Healthy Living Direct?
Yes, we are both brands under the Kingstown Associates name, providing great quality products at affordable prices. You can read more about us on our About Us page!
Do you recycle?
Yes! You can recycle your old electricals with us. If you’re buying a new electrical item from us, we can recycle your old one!
Find out more about our recycling policy.